Shipping policy
Shipment processing time
All orders are processed within 1-5 business days（Weekdays）. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
SHIPPING TO USA
Country |
Shipment method |
SHIPPING TIME
|
|
United States
|
Standard Free Shipping
|
8-15 business days (After the logistics status is updated)
|
SHIPPING TO AUSTRALIA, NEW ZEALAND, United Kingdom, France, Germany, Ireland, Netherlands, Spain
Country |
Shipment method |
SHIPPING TIME
|
|
Australia New Zealand United Kingdom France Germany Ireland Netherlands Spain Italy Austria Belgium Sweden Luxembourg Poland Portugal Slovakia Slovenia
|
Standard Free Shipping |
5-15 business days (After the logistics status is updated)
|
SHIPPING TO Canada
Country |
Shipment method |
SHIPPING TIME
|
|
Canada |
1PCS US$6.00, 2PCS US$10.00, 3PCS and more US$15.00. |
10-25 business days (After the logistics status is updated) |
Shipping to Rest of the World
Standard Shipping 1PCS US$8.00, 2PCS US$12.00, 3PCS US$15.00, more than 3PCS US$15.00
* Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than the expected date due to an invalid address, customs clearance procedures, or other causes.
Delivery delays can occasionally occur.
Please pay attention to keep the outer packaging of the shoes intact
When you receive the shoes, if you are not satisfied with the shoes, in order for your return to proceed smoothly, please take a photo and send it to us our email at chiteng857@outlook.com to confirm that the returned shoebox must be complete. If your return is accepted, please wrap the shoebox in a carton and return it to us. If the shoe box is directly returned as the outer packaging, we will not refund it.
For more details, please check our refund policy.
Shipment to P.O. boxes or APO/FPO addresses
Vinessy ships to addresses within the U.S., and APO/FPO/DPO addresses.
Set the City to APO, FPO, or DPO, set the State/Province/Region to AA, AE, or AP, and the Country/Region to "United States" when shipping to an APO, FPO, or DPO address. Standard Shipping Deliveries may take up to 21 business days for these addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you want to search for Express information, you can click the website ship24.com or 17track.COM.
Customs, Duties, and Taxes
Vinessy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Vinessy is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We can ship all over the world.
